Privacy Policy

Effective Date: August 2026

Bridge City Appliance Services Ltd. ("Bridge City Appliance Services," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, schedule an appliance service, or otherwise interact with our business.

Bridge City Appliance Services Ltd. provides appliance installation, programming, maintenance, cleaning, and service to customers in Saskatoon and surrounding areas. Our services include installation of refrigerators, ranges, dishwashers, wall ovens, microwaves, range hoods, cooktops, laundry appliances, coffee systems, and other household appliances, as well as appliance programming and maintenance services.

Information We Collect

We may collect personal information that you voluntarily provide when you:

    Contact us by phone, email, or through our website

    Request a quote or estimate

    Submit a contact or inquiry form

    Schedule an installation, service, maintenance, or cleaning appointment

    Request information about our services

    Provide information about an appliance requiring service

    Communicate with our technicians or staff

    Provide feedback or otherwise interact with our business

Depending on how you interact with us, the information we may collect can include:

    Name

    Email address

    Telephone number

    Mailing or service address

    Information about your appliance

    Appliance make, model, or specifications

    Details about installation or service requirements

    Appointment and scheduling information

    Information about your home or property that is relevant to the requested service

    Photographs or documents you voluntarily provide

    Any other information reasonably necessary to respond to your inquiry or provide our services

Our website contact page provides an online form for visitors to submit their name and email address.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other third-party technologies. This information may include:

    IP address

    Browser type and version

    Device type

    Operating system

    Pages visited

    Date and time of visits

    Referring website or webpage

    General information about how you interact with our website

This information may be used to monitor website performance, understand website traffic, improve our website, troubleshoot technical issues, and maintain website security.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website traffic, and improve the online experience. Third-party services used on our website may also use cookies or similar technologies for analytics, advertising, functionality, or other legitimate business purposes. You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of our website.

How We Use Personal Information

Bridge City Appliance Services may use personal information for purposes including:

    Responding to inquiries and service requests

    Preparing quotes and estimates

    Scheduling installation and service appointments

    Providing appliance installation services

    Providing appliance programming and setup services

    Providing appliance maintenance and cleaning services

    Providing appliance repair or other service where applicable

    Diagnosing appliance issues

    Communicating with customers about appointments and projects

    Ordering or obtaining parts required to complete a service

    Processing payments and maintaining billing records

    Managing warranties and service records

    Providing customer support

    Maintaining business and project records

    Improving our services and website

    Sending information about our services or promotions where permitted by law

    Protecting our customers, employees, business, and website

    Meeting applicable legal, accounting, insurance, or regulatory requirements

We collect and use personal information only for reasonable purposes related to our business activities and the services requested by our customers.

Disclosure of Personal Information

Bridge City Appliance Services does not sell or rent your personal information. We may disclose personal information when reasonably necessary to operate our business or provide requested services. This may include sharing information with:

    Employees, technicians, and authorized representatives

    Contractors or service providers involved in completing a project

    Appliance manufacturers, suppliers, or authorized service providers where necessary for installation, parts, warranty, or service purposes

    Website hosting, maintenance, analytics, communication, or technology providers

    Payment processors and financial institutions

    Professional advisors, insurers, or legal representatives

    Government agencies, regulatory authorities, or law enforcement when required or permitted by law

We take reasonable steps to ensure that third-party service providers handle personal information appropriately and only for legitimate business purposes.

Communications and Marketing

If you provide your contact information, we may use it to communicate with you regarding:

    Service inquiries

    Quotes and estimates

    Installation appointments

    Maintenance or cleaning appointments

    Appliance service requests

    Project updates

    Warranty or service information

    Questions or concerns

Where permitted by applicable law, Bridge City Appliance Services may also send promotional or marketing communications about our services, special offers, or other information that may be relevant to our customers. You may request to stop receiving marketing communications at any time by contacting us or using an unsubscribe option where one is provided. Opting out of marketing communications does not prevent us from contacting you regarding an existing inquiry, appointment, service, warranty, transaction, or other necessary business communication.

Third-Party Websites and Services

Our website may contain links to third-party websites, manufacturers, suppliers, social media platforms, or other online services. These third-party websites operate independently and may have their own privacy policies and terms of use. Bridge City Appliance Services is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Protection of Personal Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction. However, no method of transmitting information over the Internet or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the Internet.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, administer warranties, resolve disputes, and meet applicable legal, accounting, insurance, or regulatory requirements. When personal information is no longer required, we will take reasonable steps to securely dispose of, delete, or anonymize it where appropriate.

Accessing and Correcting Your Information

You may request access to personal information that Bridge City Appliance Services holds about you, subject to applicable legal requirements and limitations. You may also request that inaccurate or incomplete personal information be corrected. To make a request, please contact us using the information provided below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Concerns and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or the way Bridge City Appliance Services handles your personal information, please contact us. We will make reasonable efforts to review and respond to privacy-related concerns in a timely manner.

Children's Privacy

Our website and services are intended for a general audience and are not directed toward children. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

Changes to This Privacy Policy

Bridge City Appliance Services may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or applicable privacy requirements. When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Bridge City Appliance Services Ltd.PO Box 1074Saskatoon, SK S7K 3M4Canada
Phone: 306-715-0433Website: bridgecityappliance.com
Bridge City Appliance Services is committed to protecting your privacy and handling personal information responsibly while providing professional appliance installation, service, programming, maintenance, and cleaning services.